Biryani By Kilo

The major purpose of the Call Center Representative is to handle inbound and outbound calls for the Fastest Growing Biryani Chain. The Call Center Representative is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes of the brand.

Key Objectives & Responsibilities:

The Call Center Representative performs the following essential functions:

• Promote products and services over the phone.
• Set appointments and follow up with prospects via email and phone.
• Maintain a high degree of product knowledge and service expertise.
• Promote and enhance company reputation by providing professional and effective assistance.
• Outbound lead follow-up.
• Answer all incoming phone calls.
• Contact current customer base on current marketing incentives.
• Place calls to customers for the purpose of actively promoting products and services.
• Effectively communicate (verbally and written) information with team members and customers alike. 10. Performs other duties as assigned.

Skills & Attributes:

Energetic, customer oriented attitude, excellent organizational skills, self-motivated and goal oriented, excellent written/oral and interpersonal communication skills with a genuine concern for the customer, ability to work quickly to meet deadlines, strong work ethic, and willingness to learn and improve in all aspects of the position, strong desire for a successful career in education sales and successful negotiating skills.

Qualifications:

• High School Diploma required, Associate Degree Preferred.
• Computer literacy in MS Office (Word, Excel, PowerPoint & Outlook)
• Strong presentation and Public speaking skills.
• Customer service and sales experience mandatory.

Roles & responsibilities:-
Negotiated pricing including minimum sales and menu pricing, conduct site visits, prepare and send out proposals and contracts and assist with menu selection with great attention to detail.

Up sell menu items to maximize revenues while providing increased value and an exceptional experience to our guests.

Required candidates with 3 to 5 years of experience into corporate sales, Packages, Catering sales with existing relationship with corporate within NCR region. Should be Presentable and influential personality.

Major Responsibilities: As Sales Manager, you will:

• Develops and implements strategies for achieving individual sales goals
• Identifies potential key accounts and develops strategies to prioritize and penetrate those accounts
• Makes outside sales calls to prospective party/catering customers
• Clarifies customer requirements and suggests alternative menus, etc.
• Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed
• Ensure all materials used are in accordance with brand standards
• Built successful relationships with outside vendors

Desired Candidate Profile

Who should apply:
People with prior experience of Corporate Account Management with significant client facing experience. Excellent communication skills & self Motivated with willingness to learn. Additionally, you must be a problem-solver and have a meticulous and detail oriented approach. People who are entrepreneurial and have demonstrated ownership in their professional career will be preferred.

Education : -
UG:Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization

Roles & responsibilities:-
To provide adequate manpower to the restaurants at all times by running regular recruitment drives. Continuous innovation to attract talent pool and bring quality manpower in the restaurants.

Major Responsibilities: As HR Recruiter, you will:

• Sourcing candidates for the restaurants using various recruitment avenues
• Screening of the potential candidates matching the job requirement
• Contacting and following up with candidates and managing the pipeline
• Scheduling interviews, briefing and debriefing candidates before and after interviews
• Doing bulk hiring for restaurants
• Visiting various colleges, institutes, NGOs to source team member level candidates
• Ensuring that all shortlisted candidates turns up for final round of interview and for joining formalities
• Maintaining the recruitment tracker for each position and ensuring the backfill is provided as per job position
• Partnering with Restaurant Manager/ Operations team to source and select candidates
• Providing recruitment support such as banners, pamphlets etc. to restaurants as & when required
• Promoting the employee referral program and increase its overall contribution to the recruitment sources
• Conducting joining formalities of all new joinees every week
• Ensuring no candidates joins the restaurant before completion of Induction & Orientation program
• Ensuring all candidates attending Induction & Orientation program to join restaurant
• Preparation of various recruitment MISs like recruitment tracker, candidate/ position trackers, selection/ rejection tracker with reasons, joining/ absconding tracker with reasons

Communications & Working Relationships:-
Internal:-

• Restaurant Manager, Area Manager, HR Team

External:-

• NGOs, Institutes, Colleges, Printers etc.

Desired Candidate Profile

Who should apply:
People with prior experience of 1-4 years in the field of recruitment, sourcing of candidates.

Education : -
UG: Graduate or Degree/ Diploma in HR
PG: Postgraduate or Degre in HR

Candidate Attributes : -

• Candidate should be committed and willing to work hard
• Knowledge of MS Office
• Should be confident, go getter, self-driven and presentable
• Demonstrate ability to maintain/ build a strong network
• Strong communication skills
• Should be able to tie up with colleges, institutes, NGOs etc.
• Proactive in approach